FAQ’S

At our company, we strive to make rent collection as seamless and convenient as possible for both tenants and property owners. We offer multiple payment options, including online payments through a secure tenant portal, direct bank transfers, and traditional methods like checks. To ensure consistency and timely payments, we set clear due dates and send automated reminders to tenants. For late payments, we have a clear policy in place, including late fees if necessary, and we work with tenants to address any payment issues proactively. Our goal is to maintain healthy cash flow for property owners while fostering good relationships with tenants.

You can submit maintenance requests through our online portal or by calling our office. Please provide as much detail as possible about the issue so we can resolve it quickly.

If anything breaks or needs repair, simply submit a maintenance request. Our property management team will dispatch a contractor to fix the issue as soon as possible. Emergencies are handled with priority.

Any changes or alterations to your apartment (such as painting, installing fixtures, etc.) must first be approved by management. Unauthorized changes may result in a violation of the lease terms.

Our pet policy varies by property. Please check your lease agreement or contact our office to determine if pets are allowed, and if so, what restrictions and pet deposits may apply.

To give notice, simply submit a written notice to vacate at least 30 days before your intended move-out date. The specific notice period may vary depending on your lease agreement.

Security deposits are refundable, provided the property is left in good condition with no damage beyond normal wear and tear. A detailed move-out inspection will be conducted, and deductions (if any) will be itemized.

We manage a variety of residential properties, including single-family homes, condos, duplexes, and multi-family apartment buildings. We also offer management services for small commercial properties.

We conduct a comprehensive market analysis to determine the optimal rental price for your property. This includes evaluating comparable properties in the area, current market trends, and the unique features of your property.

Yes, we handle the entire eviction process if necessary. We follow local legal procedures to ensure that evictions are carried out smoothly and in compliance with the law, minimizing risk and financial loss for the property owner.

Leasing timelines vary depending on the local rental market and property condition. On average, it takes between 2 to 6 weeks to find a qualified tenant. We aim to minimize vacancy periods through targeted marketing and tenant screening.

Yes, we require property owners to have landlord insurance to protect against risks such as property damage, liability claims, and loss of rental income. This helps safeguard both the owner’s investment and the tenants.

Yes, property owners can choose their level of involvement. Some prefer a hands-off approach, while others like to be involved in certain decisions, such as selecting tenants or approving major repairs. We tailor our services to meet your preferences.

If a tenant causes damage beyond normal wear and tear, we will use their security deposit to cover the cost of repairs. If the damage exceeds the deposit amount, we will work with you to pursue the tenant for additional compensation if necessary.

Yes, we offer 24/7 emergency maintenance services for tenants. This ensures that critical issues such as leaks, heating failures, or electrical problems are addressed promptly, protecting both the tenant's safety and the property’s condition.

If you decide to terminate the management agreement, we require a 30-day written notice. We will work with you to ensure a smooth transition, whether you decide to manage the property on your own or switch to another property management service.