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FAQ’S

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Prospective Renter FAQ’s

HOW DO I APPLY FOR A HOME?

When you have found a home that you would like to apply for, make sure you take note of the street address and then click here to apply online.

There are no up-front fees to give you information or to show homes to you. Once you decide you would like to lease one of our properties there is a 70,000 $application fee.

We have homes throughout Kampala City and the for rental homes surrounding. This gives you plenty of options. Whether you are looking for a home in the suburbs or a place in the city, Home Rental Services has you covered. Our connections with many of the large corporations in Kampala City area provide a constant supply of executive level homes throughout the area.

WHAT IS THE PRICE RANGE OF YOUR HOMES?

Our homes and townhomes range from 800,000 $– 5,000,000 $per month.

The majority of our leases are for one year or longer. If you are looking for something shorter than a year, please call us to discuss your options.

Most of our homes are pet friendly. If you have pets, an additional deposit is required and you will be required to maintain Renters Insurance.

We may not allow certain types of dogs that may have violent tendencies if mixed with other dogs. Examples of dogs that may not be allowed are Pit Bulls, Rottweilers, Dobermans, German Shepherds, Huskies, Chows or mixed breed with any of the above. Owners reserve the right to deny any dog, so speak with your leasing agent prior to applying. There may be a limit to the number of pets allowed.

HOW LONG WILL IT TAKE TO PROCESS MY APPLICATION?

There are two steps in the application process. The first step is the online application that allows us to verify background, rental history and credit. This usually takes no more than one business day to see results. The second step is the signing of the lease offer. To expedite this process, we use an online eSignature solution!.

Make sure you have completed the online application. Provide the two most recent paycheck stubs or tax return for each adult that will be occupying the home.

Contact your leasing agent to discuss the details for your lease offer, including move in date, length of lease, whether you have pets, and more.

Generally, you are responsible for the utilities in the home you lease. Please see the details in the individual home listing for any utilities or additional amenities that may be provided..

The security deposit is equal to one months rent. Additional deposit for pets will be determined based on how many furry family members you have and how big they are.

One month of rent, the security deposit, pet deposit if applicable, and any short-term lease fees (if applicable) will all need to be paid in certified or cleared funds prior to you receiving keys for your new home.

Click here for a full list of screening criteria.

Please refer to our screening criteria. If you still have questions, please contact your leasing agent.

No more than two (2) roommates are allowed for any of our homes.

You will need your credit card when applying online. The application fee is collected when you apply.

Application fees are non-refundable .All lease offers are presented for approval.Once you have applied online and been approved, your application is valid for any of the homes that we lease.

Yes. You should definitely have Renter's Insurance. It is inexpensive, and most car insurance companies can add it to your existing policy for between 25,000 and 50,000 $per month. Be sure to visit for a video and more information on why it makes sense to have Renter's Insurance.

If you have a pet, Renter's Insurance will be required.

Generally, you are responsible for the utilities in the home you lease. Please see the details in the individual home listing for any utilities or additional amenities that may be provided.

Current Renter FAQ’s

WHEN IS MY RENT DUE AND HOW IS PAYMENT ACCEPTED?

All rents are due on the first day of the month.You may pay your rent online for free through your renter portal.

Click here to pay your rent online. Rent is considered paid only when actually received or credited. We do not accept post dated checks. We must be fair and strict with the late fees so please remember to make your payment in a timely manner. Thank you.

In the event rent is not credited by the rent due date, Renter shall pay a late charge of 10% of the monthly rental amount as additional rent.

CAN I GET A PET AFTER MOVING IN? CAN I WATCH A FRIENDS PET FOR A FEW DAYS?

Pets are not allowed unless previously approved by Home Rental Services. This includes keeping a friend's pet at the property temporarily. If we discover a pet at your property you will be given a 14 day "notice to cure". If the pet is not permanently gone from the property within the 14 days, the owner may elect to begin eviction proceedings.

Renter must provide written notice of intent to terminate early a minimum of 30 days prior to move-out. The move-out date must be provided at this time as well.Notice to do an early termination of lease must be submitted with payment of the re-letting fee equal to one month’s rent IF there is one year or less remaining on your lease. If there is more than one year remaining on your lease the re-letting fee is equal to 1/12th of your monthly rent for every month remaining in your lease.You must return all keys, garage and gate remotes once a new renteris found.

You must continue paying rent each month as agreed, until an approved renter's lease has started and they have paid all fees required prior to the start of their lease, including the first month of rent and the security deposit.You must continue paying the utility services after vacating, until the new renter’s lease term begins.You must arrange for lawn service, snow removal etc. after you vacate until a new renter moves in.All other terms and conditions of your lease agreement must continue to be met

 

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Maintenance FAQ’s

WHO IS RESPONSIBLE FOR THE SMOKE DETECTORS IN MY HOME?

Smoke detectors are generally located on the ceiling or high on the walls, in the hallways leading to the bedrooms. If a smoke detector is not operating properly, contact our office immediately..

If the smoke detector begins to make a chirping noise, it means the battery is low. Replace the battery at once. Your lease specifies that you must replace the batteries.If the smoke detector goes off when there is no fire (ie. from cooking) do not remove the battery. Smoke detectors must have working batteries in them at all times! This is for your own safety.If you cannot locate the smoke detectors in your home please call our office immediately for further instructions.

Please refer to your lease for a specific list of maintenance responsibilities. Some examples of maintenance you are expected to do at your own expense: Replacing light bulbs Replacing HVAC filters (which Renter must do at least every three months) Replacing batteries in alarms and security systems Keeping dirt and debris away from heating and cooling units Mowing and watering the lawn Weeding Maintaining flower beds Mulching flower beds as necessary to maintain appearance of beds Trimming shrubs on a regular basis Removing fallen limbs Clearing paved areas and sidewalk of snow and ice Disposing of trash and garbage Keeping the property clean and in a good appearance.

To submit a maintenance request online, please click here. You can also email info@justtolet.co.ug.

For after hour emergency maintenance requests, please call (256) 75965380, and follow the voice prompts (press 3, then 1.) You will be connected to one of our maintenance team members. Renter shall inform JUST TOLET of maintenance and repair problems at the property.Renter shall immediately notify HRS of any and all emergency problems at the property (256) 75965380, • Renter shall notify HRS of non-emergency maintenance or repair problems at the property in writing. • We will not be able to reimburse you for any unauthorized repairs you make.

 

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Moving Out FAQ's

WHEN CAN I EXPECT TO GET MY DEPOSIT BACK?

The republic of Uganda gives landlord is given 30 days to return the deposit to you and/or document the charges to the deposit. Quoted from Uganda Law: "b) Upon termination of the tenancy, any security deposit held by the landlord may be applied to the payment of accrued rent and the amount of damages which the landlord has suffered by reason of the tenant's noncompliance with Ugandan. 58-2555, and amendments thereto, and the rental agreement, all as itemized by the landlord in a written notice delivered to the tenant. If the landlord proposes to retain any portion of the security deposit for expenses, damages or other legally allowable charges under the provisions of the rental agreement, other than rent, the landlord shall return the balance of the security deposit to the tenant within fourteen (14) days after the determination of the amount of such expenses, damages or other charges, but in no event to exceed thirty (30) days after termination of the tenancy, delivery of possession and demand by the tenant. If the tenant does not make such demand within thirty (30) days after termination of the tenancy, the landlord shall mail that portion of the security deposit due the tenant to the tenant's last known address."

Ugandan Law: paraphrased as of October 2003 "At the end of the lease, the landlord has 30 days to return the security deposit with an itemized list of damages for which any portion of the deposit is kept."

To submit a maintenance request online, please click here. You can also email info@justtolet.co.ug. For after hour emergency maintenance requests, please call (256) 782-YOUR NUMBER, and follow the voice prompts (press 3, then 1.) You will be connected to one of our maintenance team members.

Renter shall inform HRS of maintenance and repair problems at the property. Renter shall immediately notify HRS of any and all emergency problems at the property (256) 782-YOUR NUMBER. Renter shall notify HRS of non-emergency maintenance or repair problems at the property in writing. We will not be able to reimburse you for any unauthorized repairs you make.

 

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Troubleshooting Problems FAQ’s

MY GARBAGE DISPOSAL STOPS WORKING?

MY GARBAGE DISPOSAL STOPS WORKING? Garbage disposals are not for bones, greasy items, meat or large quantities of vegetable peelings. If the motor buzzes, turn off the switch. Clear the disposal by turning the blade backwards with a wooden spoon handle. You might need to push the reset button on the bottom or side of the disposal (this is usually a small red or yellow button). If the unit turns easily but not with the power, call HRS for service.

Almost all disposal jams are caused by improper use. It is to your advantage to clear it, rather than requesting maintenance service for which you would be billed.If you are unable to fix the problem, please submit a maintenance request using the form located here.

Most homes are now equipped with GFI switches. These switches are made to interrupt the flow of electricity and are used in areas of the home where electricity and water might come into contact with each other. If you have no power in the outlets in the bath, kitchen or garage, find the reset button that is popped out and push it in. Sometimes several outlets are "hooked" to one switch. It may be that the outlets in the bathroom have no power but the reset button that is popped out is in the basement.

Please check all the reset buttons before calling JUST TOLET. If we call out an electrician and all they have to do is push a reset button, you will be billed for the electrician's time. If you are unable to fix the problem, please submit a maintenance request using the form located here.

You are responsible for keeping all sinks and toilets open and free-flowing. After 5 days of occupancy, the renter is responsible for any damage or stoppage unless it was caused by mechanical failure of the plumbing system or roots in the sewer lines.

If you are unable to fix the problem, please submit a maintenance request using the form located here.

IF I HAVE AN INSECT (BUGS) OR RODENT PROBLEM?

Minor insect problems should be treated with sprays (such as Raid). This would include ants, spiders, and roaches.If the pest problem persists, please submit a maintenance request using the form located here.

A maintenance emergency is any of the following: No heat Free flowing water No useable toilet in the house Unable to secure house No hot water No air conditioning when outside nighttime temperature will stay over 80 degrees Sewer back up If one of these occurs call JUST TOLET immediately at (256) 782-YOUR NUMBER. If the emergency is after hours please follow the directions in our voice mail system for emergency maintenance to speak with one of our maintenance team members.

Urgent situations can be turned in during normal office hours. Please do not call the emergency line except for the situations listed in the emergency maintenance FAQ above. If you have an urgent, non-emergency situation, please submit a maintenance request form. Examples of urgent maintenance situations are: Non-functioning appliance Roof leak No electricity in one room or area Backed up sink (no other plumbing fixtures affected)

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